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Award reflects company’s consistently high level of customer service

Adams Refrigeration has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the HVAC companies in Phoenix were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

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Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

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By tothenet2 / Uncategorized / 0 Comments

Award reflects company’s consistently high level of customer service

 Adams Refrigeration has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015.

“Only about 5 percent of the HVAC companies in the Phoenix Metropolitan area have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”

Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

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Angie’s List helps facilitate happy transactions between more than three million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

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Award reflects company’s consistently high level of customer service

 Adams Refrigeration has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2014.

“Only about 5 percent of the HVAC companies in the Phoenix Metropolitan area have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”

Angie’s List Super Service Award 2014 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

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Angie’s List helps facilitate happy transactions between almost 3 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

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Carrier Corp. proudly presents the 2011 President’s Award to Adams Refrigeration. Through their professionalism and high level of customer service, Adams Refrigeration truly exemplifies the qualities of an outstanding contractor.

Adams Refrigeration was founded in 1947 in Phoenix, Arizona. Over the years we have seen the city grow tremendously. The city was able to grow and develop into what it is today because it had a good foundation to build on:  people with insight to look to the future but still know that the real importance is the people of the present. Over the years, Adams Refrigeration has been able to continue to be a leader in our industry and our community because we also have a strong foundation. That foundation is built on honesty, integrity and professionalism. Our focus is on personally taking care of our customers on a one-to-one basis while still keeping in mind the importance of energy conservation and our Earth’s environment.

We believe in being honest with our customers, treating them fairly, fixing the problem right the first time and always being there when our customers need us. This is why we require 100% of our technicians and installers to be NATE certified, Master Heat Pump Technicians with both our field staff and our office staff regularly attending both Carrier University and local training courses. We believe that if you are properly prepared when your customers need you, you arrive at the customer’s home at the time that you say you are going to be there, conduct yourself in a professional manner, speak the truth and sell only dependable products, then your trust and relationship will grow. This is why we have been a Carrier Factory Authorized dealer for so many years.

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We are very proud of our record with the Better Business Bureau and the Registrar of Contractors. We provide service, repair and installation for both residential and commercial customers. It does not matter if it is a large walk-in freezer at your business or your air conditioning system at your home, it is important to us. We have maintenance agreements available for our customers along with emergency service for after hours or on the weekends. If you need us we will be there for you. We look forward to making you part of your family.

Carrier President’s Award recipients focus on delivering exceptional products and service to customers while appropriately leveraging the value and trust behind America’s first, true HVAC brand. Their successes often exceed our expectations. “It’s our privilege to honor them,” said Bob McDonough, president, Residential and Commercial Systems, Carrier Corp. Winners will enjoy added rewards in the form of support from the Carrier family exclusive to President’s Award recipients, and therefore, continue to shape, grow and succeed in their business.